Very disappointed in the service received when calling Vodacom regarding being charged an extra month for my contract which I had cancelled. I personally went in to the Canal Walk Branch to cancel my contract in Dec 2013 (month prior), I then received a call a week later from Vodacom to confirm ...
I wanted to upgrade my phone 3 weeks before I am due for an upgrade. I phoned and I spoke to an consultant that informed me that I do qualify for the upgrade as I have 3 contracts and my average bill for the account statement is more than R800 per month. I then went to Vodashop Clearwater mall to ...
For the second time in 18 months, Virgin mobile are charging me for itemised billing (In the initial contract) yet I am no longer receiving statements or invoices, and the last two I did receive, excluded itemised call details. I reported the first incorrect statement to customer care on the 5 Aug ...
I am completely dismayed at the level of inefficiency from TopTV. The thing is that this is not the first time this has happened to me, but it happens almost EVERY month. I usually pay my TOPTV when my salary clears, this is usually on the 1st of the month or the 2nd max! Yet every month the powers ...
We bought a house where an ADSL 4meg line was installed by previous owners, we tool the line over and asked telkom to downgrade the line to a 4meg line. For the last 3months they have been billing us incorrectly. Each month we phone them on the fault line to tell them to correct it. There is no ...
During May I used 940MB of data. This amount is shown by my phone, and was confirmed by two different customer services staff over the telephone. 100 mb is included in my package, and I have a 100mb data bundle. So I should be charged for 740 MB of data. I am supposed to be charged 15c per MB (Cell ...