We were perfectly on time for our flight from Cape Town to Lanseria waiting in line to check in for our flight. After a 30min wait (at 07:20am on a Saturday morning) we eventually got to the front only to be informed that we were suppose to check in at a single kulula counter across the hall next ...
On the 22 Mar my son (12) and I entered the Slow Lounge at 15.30 to wait for our flight and enjoy the Lounge as we often do. On signing in I was informed by the receptionist that it was peak time and that FNB would bill me R250 for my guest as it was peak time (there were tops 20 people in the ...
On the 16-03-2013 i booked a flight with [URL Removed] The flight was from OR Tambo to CPT Departure time was meant to be 21:10 Out of curiosity, on the 20-03-2013, i checked the flight details online and it was delayed by 30min then again when booking in online, on the 21-03-2013 at 20h00, the ...
UNBELIEVABLE that kulula will delay your flight and not bother to let you know, this has happened on more then one occasion and not to have the decency to let you know via a sms or phone call is a disgracefull business practice and just shows their actual regard to their customers, its an attitude ...
After boarding the plane we were instructed that one of the toilets on board the plane was broken and needed to be fixed. The plane smelled disgusting - to the extent that it gave my sister a head ache. Only after one and a half hours were we removed from the plane to board another. The plane trip ...
I tried to make a change to my booking on the website before i logged in showed me that my change fee is R148 incl vat per person per sector when making payment it showed me that i will be paying R300 per person per sector. Upon calling the call centre to find out why am i being over charged and ...