In January 2012 I travelled return from Cape Town to Mexico City via Frankfurt with Lufthansa, a star alliance partner. My daughters' air-miles were immediately credited. Mine were not because there was a difference between the ticket name (married) and my SA voyager name (maiden name). After ...
We were denied boarding last night by Air France check-in agent Carol Waite because she insisted that we (Namibian Passport) require a visa for Cuba, despite our Travel Agent providing the neccessary proof that we do not. Her absolute non-regard for our plight was extremely frustrating. We had to ...
I had confirmed flights for travel on 16 May 2013 at 06h30, i had printed my confirmation in preparation of my travel date. Upon my arrival at Cape Town Airport on 16 May 2013 for flight to Johannesburg, I was informed that they were unable to check me in (with my travel partner also booked with ...
My mum paid R30 000 to date towards this Dream vacation club and, she HAS NOW LOST HER JOB and she was promised that she could sell her points. Now they also insist on a R318 levy fee every month She does not have a salary every month to pay this levy and Dream vacation club wants to pay her R7000 ...
On 20 may 2013 I made a booking at proceeded to pay via the SSID option. However, the SSID application returned an error and the payment could not be effected. I called Kulula and stated my case, at which point Caryn advised that I could only do the payment via SSID, she confirmed that the booking ...
I posted my boarding passes for a trip to Thailand that I made to the SAA Voyager offices via courier on the 14th January 2013. The next day they arrived at Voyager, and I received the POD document. To this day (21 May 2013), Voyager cannot even tell me if they have received the mail, let alone ...