I was returning from an overseas trip. I entered SA at OR Tambo airport where i had to collect my baggage and recheck it for CT. My lock was still on when i checked it in at JHB check-in, when i collected my bag at CT Airport the lock was cut off and the bag was scratched in. All bags inside my ...
After I had waited about 6 months for a new credit card and numerous telephone calls to them, I had to lodge a complaint about the service, then only I received a new card. After receiving the card, I requested the pin number and were told that it will get posted, up to today I have not received ...
Hi there I think this is very poor service on the path of Mango airlines. You run a special but there is no access to call the contact centre as your special advert clearly states that in order to make bookings, you have to do it through the contact centre. I even sent an email only to get a ...
Sure, flights get delayed, but twice in one day?? I booked in online, got to the airport and the "drop off bag" line was so long. And guess what..? Only one staff member was attending to everyone. The book-in was going to close in 10 minutes and there were still a lot of passengers to be ...
To whom it may concern My name is Rudi Norval. Reference number EVGHKB I was supposed to fly to Cape town on Wednesday the 29th of May. I couldn't get out of meetings so I had to fly the next day which I paid telephonically. My return flight was Saturday the 1st at 11h45. When I got to the check in ...
I bought a return air ticket to Port Elizabeth, on British Airways. When I cancelled the ticket, due to factors beyond my control, I was told that the entire cost of the ticket was forfeited. I pointed out to British Airways Customer Service that: 1. In common law this is regarded as. 2. Section 17 ...