The reasons consumers register with loyalty programmes is to receive an additional benefit for service preference for loyalty towards the brand. These are my main reasons for joining the SAA Voyager Programme. SAA forms part of the Star Alliance group, therefore my preference of air carrier will ...
The handling of the cancellation of BA056 two nights in a row was a dismal failure on BA's part. Lack of communication, zero senior management visibility to handle an angry crowd was shocking. The flight was showing as cancelled on the BA website at 21.00 but the local operators were given no ...
I had booked a flight for my mother to depart for Durban 12 June and to return 19 June 2013. She departed all good and well and was told to produce a copy of the credit card to which I emailed on 18 June a copy of my credit card statement with my name and card clearly shown and the date that the ...
I made a reservation on tuesday 18th June 2013 for a staff member to travel from Port Elizabeth to Johannesburg on the bus leaving on the 19th June 2013 & when the reservation was made I was told that the ticket would be R299 & was instructed that the ticket needed to be paid by 14:00 on ...
Have been waiting over a week for a quote for flights to Europe.By this time I have received quotes, booked flights, got visas etc. with other suppliers. This is extremely lame. Spoke to Sarah from the Rivonia branch after logging my request on the website. I had one call on the same day from her ...
I flew from CT to Jhb on business. I left CT on Fri 14th and returned via Lanseria on 18th June. When checking in at CT airport I had a carry-on bag, a camera bag and a very small handbag. My carry-on bag was not weighed and the number of bags were not queried at all. At Lanseria airport yesterday ...