I visited Vodacom Customer Care in Pietermaritzburg last week to have my phone repaired as the camera was faulty. The consultant booked my phone in and it returned on Friday after which I had called to find out if my phone has arrived and it was not repaired!! I had called the Durban Hub and the ...
This month, I have been receiving calls from a Private Number from Vodacom, an automated message that tells me I owe them for the last months instalment and my account is in arrears. Essentially I have no problem with this, however they debited my account the week before. There was sufficient funds ...
For about 6 month i have been trying to cancel my 10gb promo contract cause i was unable to use it due to poor signal in my area. finally on the 15th of november 2013 a lady called me and told me that the contract was cancelled and that i was going to get a full refund, there was no cancelation fee ...
I was called in for a contract upgrade. In the process i took on the smart plan 250 summer campaign deal, (4 months ago.) I have been charged for accounts like smart plan 100 (x 2) and Black berry charges (BIS) -I do not own a black berry -I asked for the smart plan 250 summer campaign I have ...
Hello Telkom Customer Support I am experiencing very high latency (500 - 700) when i play online games, such as LoL. Also my internet speed has dropped drastically to 0.3 mb when i am on a 1mb line. Could you please have a look into this problem in my area and try and help me resolve my issue. I ...
On the 28/10/2013 at 10:00 the monday morning i walked into a armed at vodacom meyerton. The took my blackberry tourch, my new samsung s4, vodacom data stick, /- R5000.00 and sunglasses. The vodacom branch just told me they dont have any insurance and they will not refund me or replace my phones ...