I signed up for a wifi device with Afrihost, and upon delivery was told that they were only delivering a sim to me and not the wifi dongle which the sim needs to be inserted into I had to cancel the order, after they had invoiced & deducted R145 out of my bank I placed another order this time ...
I would like to once again express my disgust at Vodacoms service levels, I was incorrectly billed for a upgrade on my account and Vodacom credited my personal bank account with an amount for a handset that I have never seen then deducted that amount. Vodacom found it fit to use my personal bank ...
I terminated my Vodacom subscription earlier than the contract renewal date because I was relocating to another country. I was given a cancellation quote and paid the amount within the stipulated 7 days, this was done at the beginning of November. At the end of November a months subscription was ...
I received my billing from Mtn on the 12-01-2014. I was charged for data bundle that i have not used. i get 350Mb of data monthly. i never go over that data . i check my data & rand value regularly. i logged a Query on the 13-01-2014. To date the query is still being investigated. i spoke to a ...
Firstly when ever i call the call centre regarding my query i end up holding for more then 10 min and end up ending the call. i got throught to Tsholo in the contract customer service department. Its regarding a billing query that i have no feedback since i logged it on 09/01/2014. Tsholo told me ...
My husband passed away in September 2013. Our cellphone contract was on his name. I have been trying since end of September to transfer the contract to my name. I filled in all the forms at the Menlyn branch who sent it to headoffice. In December 2013 after the third visit to the branch Chester ...