I phoned Virgins Customer Care department to enquire about my deceased Mothers cell phone contract. I was given the option to take over the contract or migrate the contract to a pre paid. I faxed the documentation on the 6th of November and phone customer service again to make sure they received ...
For more then a year I was paying for a 2mb adsl line which I can't use since my ISP is on a 1mb package, On 4 September 2013 Telkom reference :27028559 I Phoned and asked who upgraded me to the 2mb package (that costs about R100 more then the 1mb per month), after confirming that they have no ...
I have made a EFT to Virgin Mobile and forwarded proof thereof to Them. they assured me that the Debit order will not go through. But on the 1st of the month their was an unsuccessful attempt by Virgin Mobile. upon which the bank charged me for it. I contacted their Customer Care and I was Told ...
Someone opened a contract with Vodacom using my details. I've sent them an affidavit and ID copy in September 2013 - asking them to please investigate this issue. I followed up with them when I called them to get feedback regarding this case - they told me that they haven't started investigating ...
Yesterday (19/11/2013) evening my mother received a text message that she exceeded her limit of R3, 900 (not sure who set the limit) on her MTN bill. We were very surprised as her average monthly bill is R473 (as per the invoices we receive every month). A bit confused we went to the MTN branch in ...
Since my last complaint Afrihost tried to contact me once. I responded immediately after missing the call, but haven't been able to get hold of anyone. They told me to mail [Email Removed] directly, which I have done numerous times but to no avail. It's been close to a month now (which I have paid ...