Good morning, I requested an upgrade on my existing contract with Cell C in October but a new contract was created for me. I have been calling the company since the 05/11/2013 to have this matter resolved as it affecting the other contract that I have with Cell C. The company has been billing me ...
I have been waiting for the guaranteed feedback for over two weeks. Tired of waiting I called 082155 on Tuesday November 19, 2013. I hung up after over 40 minutes. I made a second call opting to make use of the new service - press # for a call back. The automated voice-over informs you that you ...
A phone was reported and was blocked/blacklisted. Now the phone is found. Called Vodacom 2 weeks back to unblacklist the phone. Well they faxed me a form then told me to fill it in and fax it back. I did that and waited a week. The phone is still blocked. I guess Vodacom didn't bother to check ...
My recent visit at the vodacom store i experienced good and friendly service from Casey. She assisted me with a sim swap and was very friendly and efficient. She smiled and was very nice to deal with. In the service industry you seldom find friendly and efficient service proffessionals. I just want ...
After logging a call regarding poor to absolutely no mobile and data coverage at my home, I am now even more frustrated and disappointed in CellC as I'm overseas at the moment and unable to send sms's. It is my only means of keeping in contact with family and friends back home and now I'm unable to ...
A very special thanks to a call centre agent, Kagiso G (KG). Brilliant Brilliant brilliant! If more staff to his calibre were to be appointed in VM, then I think VM wouldn't be as as it is now. It's because of staff like Kagiso that companies like Virgin manage to keep their reputations standing. ...