I lost my phone and no body could assist me fairly with my claim, instead, I was told nothing can be done. I had to explain my situation again and again often when I visited the branch because one minute someone seems to be assisting you, the next minute they are no longer working there. Buying a ...
I went into the Telkom Direct store and cancelled my account 3 months ago but I'm still being billed. I've tried to call the customer services but have been on hold for hours and no one picks up the cancellations line. And the account queries line are unable to assist with cancellations. I wanted ...
I reported a complain over a month ago and posted a complaint on Hellopeter. Autopage have still not got back to me. I have been a customer for over 15 years and Autopage failed to activate an additional data bundle. Despite numerous phone calls and a long long meeting at Autopage Head Office and ...
2 months I upgraded my cell phone contract with a Samsung Note 3.The offer clearly states that you receive 500MB of Data. I have called the call centre on the 11/11/2013 Ref No 2903869, their rep admitted it is their fault and will have it attended to. To date I have not received any feedback or ...
I have written numerous reports on the poor billing and accounts service I have experienced with MTN. I have always paid my bills with them religiously with no issues however they keep billing me incorrectly. Now l called on the 30 November and the agent tries to convince me that my bill is in ...
I am a prepaid customer who is working in Malawi for a week. I have activated roaming for my data bundle and sms bundle but they don't work in Malawi. I cannot use my phone for calling either. Please respond via email. This is very frustrating. ...