I ordered an ADSL package (line, uncapped data wi-fi router) from Telkom on 14 October 2013. It is now 1 December 2013 and my line has still not been installed. Every time I call there is an excuse. "A problem at the exchange box" has been thrown at me too many times to remember. Why ...
I had a Top up contract with MTN, I upgraded my contract during September 2013 to get a Samsung S4. I've been paying between R500 to R750 per month for quite some, however since I've been upgraded my bill has increased to R2300 for October and R1700 for November. When I call the contact centre I ...
We were promised a new tower to sort out the signal and network coverage issues in our area. Initially, we received an update every few weeks, but have not received feedback in months. The signal has gone from bad to worse, despite the fact that the cell tower is only a few blocks away. Our phones ...
I applied online with mtn direct with ref #7361955 on the 23 rd of november, the system says i would have a consultant call me in 48 hours. on friday the 29th i phoned in and the consultant said she could not and would not help me, i must wait for a webmail consultant to call me. I asked when this ...
I called Vodacom accounts department around the 24/25th September and requested the cancellations department number, i asked the agent to cancel my debit order, on the same day i called teh cancellations department and they sent me a qoutation to pay R208.00 and also pay the subscription amount due ...
At the age of 80 you'd expect more from Telkom. My dad has very limited mobility! About a month ago my parent's phone was reported for no service. About 2 weeks later I happened to be visiting them when they received an SMS indicating that it had been restored. This was blatantly incorrect, and we ...