I called to change my debit order details for 2 accounts, one was changed and the other one was not. Please note that the old account is closed, change the debit order details as requested for trhe other account. I wont be held responsible for a missed payment because I called informed you. ...
I am assisting the surviving spouse (who is also the executor of the estate) of a Vodacom customer who died in October. The cell phone account was in the name of the deceased and we want to transfer the account into the name of the widow of the deceased. As she has no credit record Vodacom do not ...
I've been paying more than I should for the past three months. On the 01 December I phoned MTN customer service to query my account and I spoke to the agent by the name of Thobeka Khuzwayo and she gave me the ref: 106685395. However, I asked her to check why i'm paid more than i should and she told ...
2 weeks ago I was in the Waterfront shopping with my mother when both of our cell phones were out of my bag. We went to the MTN shop in the Waterfront to block the SIM card and blacklist the cell phone, that was done now problem, BUT when we asked whether the cell phone was insured or not we were ...
Man, am I disappointed in myself that I was so stupid to believe that Vodacom is the smartest network in S.A! Was I wrong! After I was been told that Vodacom will put up a new tower to solve my signal issues, the problem just got worse and Vodacom disappeared off the face of the earth! But I am ...
I ph customer care on 2/12/2013 to ask why my account was debited with R269.01 instead of R179. Only to be told by the consultant that I'm being charged R90 extra as the ph of the prev contract had not reached it's 24th month yet. So when I upgraded on the 5/10/2013 I was made to believe that I ...