I am not happy with Cell C customer service. Since October 2012 i requested that my account be rectified from Debit order status to EFT Payments. This request took the Cell C team 4 Months to complete after multiple e-mails and phone calls. To get to this stage i was advice multiple times on what ...
Yesterday I phone Cell C direct to do my upgrade (after two years, each month begging them for a monthly invoice AND NONE!). I was told by operator no 1 that the system shows an error. She would phone me back, which of course being A cell c EMPLOYEE, she did not. So I phoned again. Now I am told by ...
While I was busy doing posting on my cell phone the display went dead. I sent it in for repairs as it is still under guarantee. Form clearly states that there is no external damages! They cancelled my guarantee and refuse to repair the phone as they claim that it was damaged. ...
We enquired about a data contract at the Menlyn branch in Aug 2013. Condition: once it reached the limit it should be blocked and we did not want/require any additional data - not exceeding the monthly instalment. Consultant confirmed that it was not a problem, contract signed, parameters uploaded. ...
I would like to thank Percy for assisting me with my account, very efficient, great attitude and willing to help. well done and keep it up!!! ...
Last year in November i received a call from Cell - c for an upgrade. Initially my package was a top-up R50 and when i renew it i decided to take a top-up R100 because i wanted a better phone. Few weeks later i received a phone and everything went well until the day they started invoicing me. I ...