On requesting to be transferred from contract to pre paid I was informed that I still owed on a hand set. I have no record of receiving a handset on re newel of my contract. I spoke to numerous " champs" at customer care (ref no. 23324336, 2476686, etc) in October 2013, to no avail. I ...
I applied for a landline and ADSL line on the 2nd of January 2014. On Monday, 6 January 2014, I phoned and spoke to a consultant who informed me that my instalation was set for the 9th. I made all the neccesary arrangements, puting in unpaid leave. On the day I phoned at about 8:30 and the ...
During the month of December Mobimoola debited my account, but they giving excuse that they made contact with me to supply a bank statement which I never did. PLEASE NOTE THAT THE DEBIT WAS MADE DURING THE MONTH OF DECEMBER AND YOU MADE A CONTACT WITH ME FOR THE DEBIT WHICH WAS MADE BEFORE THAT. ...
Hi I had a 2mb unshapped line and never had a problem with line speed or with ping. Now i got upgraded to 4mb the line speed is a joke and the ping even worse. So to stop the phone lines from over jamming i went to the shop at bayside mall. Let me just say the women i dealt with was absolutely ...
I have a 1 meg capped line (10 gig) that has been fine for the last year. Now suddenly I'm getting terribly slow internet speeds, ping averaging 500 when it normally has been around 30. Note that I have tested at multiple times throughout the day, and I'm only writing this complaint as it is a ...
Ive been a long time user of axxess and ive never really had any issue with them. Up until recently i decided to take up hosting with Axxess as both my ADSL and line is with them. That was the WORST MISTAKE EVER!!! I applied for Hosting on the 1st of November 2013 and during this month my website ...