My account is reflecting arrears and your billing staff does not seem to comprehend that the arrears stem from the connectivity issues on my MTN data contract.
The issue was reported on the 16th of January already with Tanya Grobler at your Nedbank building branch in Sandton and I was provided with this reference
number : #ANH-45557-256. No payment on that contract will be forthcoming until such time as a service has been rendered to me, as a matter of fact I will not be paying any arrears
on the MTN data contract as no service was rendered, as I am entitled to under consumer protection act.
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