AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Do not charge me for Fickle Debit References | #78556

Vodacom
Do not charge me for Fickle Debit References

I am not happy to be charged R500 in total for unpaid debit orders when I clearly made sure I pay upfront. With effect from the 2nd October 2012, I removed all September and October debit orders off the bank accounts due to irregular amounts leaving my bank account with unrecognizable references, and Vodacom was one of the unrecognizable account references as well. My Aug 2012 and Sep 2012 invoices together totaled R438.60. I paid in an amount of R700 on the 2nd of October 2012. I continued to pay R500 on the 2nd Nov 2012, 30th Nov then 21st Dec 2012. The Oct 2012, Nov 2012, Dec 2012, Jan 2012 invoices stood at R201.56, R291.23, R195.04, R352.94 respectively. That would put me R720.63 before the 3rd Feb 2013. The 3rd of Feb invoice was calculated to be R673.14, leaving only R47.49 in the black for me. On the 28th Feb 2013, I paid in R300 so that I could now be R347.49 upfront. My 3rd of March 2013 invoice generated R488.13, making my due amount to be R140.64 on the 31st March 2013. However, I was horrified two weeks back when a consultant mentioned after I had called in that my balance was R540.64, R400 more. She promised that the accounts people would call back, they have not.

Date:

Company: Vodacom

Country: South Africa   City: Accounts

Category: Telecommunications

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