On Thursday afternoon (30 January), Vodacom Business phoned to say that two of my business lines, both data, was up for contract renewal. Nabila discussed my options over the phone and said she would e-mail me quotations for two options that I had to sign and return.
I received the quotations, but on discussion with some of my colleagues, we decided that we would rather go for other options. I therefore replied to the e-mail at 07:00 on the 31st and indicated that I did not wish to follow through with the upgrade and that I wished to speak to some consultant again. At the time, I had two data contracts each entitling me to 2Gig daytime data and 2Gig nighttime. I also had an additional 6Gig of data that carried over from a previous period.
On Monday, the quotations had been affected without approval. Upon complaint, the transaction was "reversed" leaving me with 0 data on either line, no refund, and the wrong contract on both. Despite 6 hours of calls and mails to agents Lidia, Nitia, Busi, Musa, Vincent, Zinzile, Begomusi, Chesree, Lunathi I have had no joy. They say that can only help me 1 March. This is what the Consumer Act is there to protect, but where is the protection??