I have logged a query with regards to being unable to view my data balance on a topup contract in December. The agent informed me that a technical representative would call me to resolve this query, I received no subsequent call. I raised this issue again in January, 2 weeks later and still received no call. After the out of bundle consumed my airtime, I phoned again to enquire about my query and was told my query was escalated and would receive a call, however none was forthcoming, if this is not service then I don't know what constitutes poor service. I am seriously considering switching to another service provider and canceling all three of my contracts when they are up for renewal.
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