Telkom
No response on cancellation. Cancelling my account

I wanted to cancel my line.
Here is the situation.
I had ADSL on the line so that had to be cancelled 1st. This was done on 31st Dec 2013.
However debit order went off on -25th of the Dec and with that I paid for Jan. Fine, as I will cancel after ADSL is off.

Once ADSL was cancelled, I went to Telkom and I was told in the shop to email [Email Removed] and request a cancellation.
I have now emailed this address numerous times and have not received a response.
In the mean time February debit order has gone off.

I am not in the country anymore so I cannot phone or go to the shop.
I want to cancel my account and a refund for January and February.

Thanks