In January I reported an unauthorised debit order. MTN responded and requested information that I duly faxed through to them. However, this month another transaction against the exact same account number took place. Thus despite my going out of my way to assist MTN to investigate possible, they simply ignore it. This leads me to believe that they did not bother to investigate the issue and simply do not care. Thus the fact that I am provided with a reference number (REQ:1579285) does not mean a thing.
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