Dear Vodacom,
I wanted to cancel my Vodacom contract two months prematurely because I found a better deal, even while considering the premature penalty that is to be paid.
I phoned their cancellations department, to get a quote, in the beginning of November 2013. They indicated that I will loose all my minutes for November should I cancel now. Therefore I must do it later in the month.
By the 22nd of November I had obtained a new cancellation quote, which is valid for 7 days, paid the fee and sent proof of payment to them about two days later.
The beginning of December they loaded my account again with data and minutes and my bill indicated the full amount for December, which I already have paid the cancellation fee for. After phoning them and telling them this, they simply indicated that I should pay the full amount for December and cancel end December.
I do not know what more I could have done to prevent this problem. I have phoned them multiple times to no avail. Currently I will loose about R1000 due to their negligence and Vodacom doesn't want to reimburse me.
Vodacom waited to the 3rd of December to notify me that my contract will be cancelled but still isn't.
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