I have been a client of Nashua since 2003. October I received an sms to say I am due for my upgrade.
I quickly made time to get to the store - Canal Walk. Dealt with Neville Viverios. Took the phone everything was so quick - I thought wow this is great. Then come 1 Nov I receive my Top up 200 airtime and the Top up 100 airtime (the new contract - supposed to kick in Jan 2014). I call the branch and say there is a prob. Person says no its fine call on the 5 Nov. Imagine my shock when I get a statement for over R1000 and my cell is usuall R580ish. So I call branch (no answer there) and then the call centre I come through to someone who then escalated the matter back to Neville. All he does is email me - credit have been passed, system is slow. I was double charged for so many things as well as a delivery FEE and I collected handset at the branch. I go to tygervalley branch as query still not sorted and the girl there doesnt even reply to my emails now. All i want is someone to call me and say we see there is problem and we will fix it. 5mins of someones time my bill was enventually R730-still more than I budgeted for and still no one is able to tell me why I reveived R100 & R200 t/u
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