I submitted this complaint on 20 October 2013:
"Telkom is (unfortunately) my ISP. I am a researcher at a University and do send out a lot of emails from time to time. Since the end of September I cannot send any emails (I can receive) on my Telkom account, seeing that I receive the following message "Sender address rejected: SAIX TOS - SAIX Ref: S1850 Blacklisted for Bulkmail". I have asked for help on this issue either by logging a request to Telkom Support (Ref number #407038 on 28 Sept; #407551 on 30 Sept; #408601 on 3 Oct; and # 408812 on 3 Oct) and by phoning them. Not one of these ways in trying to find out what is going on and how I can resolve the problem was worth the effort - they have not responded to the written requests, and verbally I was I informed that it is not a technical problem, therefore they cannot help me. It seems to me that Telkom is not going to help me, and I do not have an idea who can help me - neither do the persons on Telkom Support. Does anyone know what I must do - I need to respond to emails received via my Telkom account, but Telkom is only willing to accept my monthly payment and not provide service for that. (Prof Neels Fourie)".
Any progress?
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