I have called in to the Contract Cancellations department on the 17th July 2013, and I spoke with Keegan to cancel my contract
In requesting that my contract be cancelled, I also informed Keegan that I have changed my bank June 2013 (the month before) and since the debit order will not go through (because of changed banks), I informed him that I paid my Instalment of R149 via EFT on 03 July
Keegan told me pay R23 before 20th July then it will be cancelled, I then paid it same day
I then called in 22 July just to double check up and find out if it was cancelled properly, then Spoke with Naomi. She informed me that it was due to the debit order that reversed that caused amount still due and unpaid that's why I Still Owed an amount of R 185.00 on the account after there billing on 20th July. I was frustrated and refused to pay., I then frustratingly agreed to pay it and then told Naomi they better make sure it closed after this payment or Im keeping MTN liable. I then paid R190.00 05 Aug. two months later Sept I get sms I owe MTN R237.20. In speaking to Japhta (supervisor) I request that listen to the calls when I called, instead he said he going to hand me over and Hung up on me
0 comments