Nashua has consistently provided awful service.
Nashua has a system where you write your name and wait for one of their obnoxious "Service advisors" to call you. There is NO sense of urgency.
When the flash on my Blackberry 9900 was faulty a year ago, head office told me to take the phone to Vodaworld to get a certificate stating the phone was faulty. I then had to collect the phone and take it back to Nashua to get a new one. Shouldn't Nashua be taking care of this?
The battery came loose in my current iPhone 5. I was advised that Nashua would have to have the phone for 4 weeks before they could repair it, after iStore advised that no one in SA could open the phone. I then took it to MTN and they replaced the Unit in an hour.
On calling to activate the LTE service Nashua said it had been done and I should restart the phone in 24 hrs. A week later not LTE, Nashua now advises that I need an LTE SIM and MTN does not have stock. On calling MTN I was advised I need to buy an LTE SIM at an MTN store (as they are in stock) then take it to Nashua to activate (As only they can).
How is this saving me time, money and putting me first? cannot wait to cancel and port all my #'s
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