We had our telkom line installed in March - i think the 6th. We were on a 5gb per month contract, few days after that I upgraded to a 2mbps. So it was put through. We received an account of R1363.90 - which was expected because we were working on pro rata amounts. So we paid that amount at the telkom in tygervalley. On the 22nd of may i think the line was disconnected because of no payment received - meanwhile it was paid on the 10th but the person who maid the payment made it into our old account number. So faxed proof of payment - it was reconnected. My June invoice comes - R171.29 added for reconnection fee - phoned and said I will not pay that because the account was paid. Now it keeps on appearing on my bill which screws up the final amount payable. Website says price for our line is: R616.00 - is that without vat? I am being told that i am being over credited for the reconnection fee. They subtract it on page 2 which makes my total around R400 and add it on the first page to make the amount R660!! Send me a correct invoice and I will be happy to pay the amount - because guess what R171.49 plus 14% vat gives me... R195.50 which is being added on the 1st page. Sort this out
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