Dear Sir/Madam
I would now like to escalate this to the CEO of Vodacom. When we took the initial contract out - our billing was R200.00/month. We have wi-fi at home. From January we started getting the following bills:
28/01/2013 R255.68, 28/02/2013 R272.97, 27/03/2013 R1355.87, 29/04/2013 R1607.19, 28/05/2013, R499.60, 27/06/2013, R538.05, Total R4529.36 -When we received the March Bill for R1355.87 we contacted Vodacom customer service and asked them the reason for the high billing. It was explained that it was due to all the downloading of data. We told customer service that is strange as we have wi-fi at home through which we download. My husband then asked the consultant to cap the amount of data download and keep the account to R200.00 which was never done. Every month to date from March we have been debited a total of R4529.36 (amount includes the amount of R528.05 for June). After various phone calls made to various consultants the data was never capped. I am highly frustrated and financially overburdened and would kindly like all my monies refunded to me. Note that we no longer use this Sim Card. Contact me on 0833071109. I will take the matter further.
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