I recieved a call on Monday, 27 May 2013 from a consultant at Nashua to say that my account escalated to 23K of which was the first ever in the >4 years that i have been their customer. The credit control can't say why and the matter has been escaled to IT. I constantly have to chase for feedback, and Fidelis tells me that no feedback is good feedback.
o I sent 4 emails to the credit controller, Fidelis, marked as urgent - no response
o 011 207 8000 - called 3 times today, spoke to 3 different consultants, kept names of 2: Maggie and Elizabeth took my details, placed me on hold for >5minutes and call got disconnected
o 011 207 8073 - left 2 messages
o 081 412 412 - left 2 messages
What do I do now?
My contract with Nashua doesn't add value to me. I can't make any outgoing calls nor use other functionalities which talk to my primary needs
I need to find a service provider that can meet my needs therefore please send me a settlement amount should I was to cancel my contract with Nashua this month:
I. Include that 23K dated 26 May
II. Send me another excluding the 23K dated 26 May
Account 33325836
I would appreciate it if you'd please send me feedba
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