Signed a new contract with Altech Autopage 2 weeks ago, and have had nothing but a runaround with regards getting the phone activated. No one in the organisation including head office can provide any information as to why the delay. I have heard every excuse available, with everyone blaming someone else. Departments blaming other departments, branch blaming head office, etc.
In the meantime I am doing all the phoning and running around. Eventually got in contact with a senior employee in Durban, who tried her best, but now tells me she is as frustrated as she is also getting a run around. If this happens to staff, what hope do customers have in trying to get information?
I have been told on at least 5 occasions that the phone will be activated, but to no avail. Shocking, shocking, shocking customer service...@$$%^%&.
Cearly Altech Autopage do not understand the meaning of customer service, let alone retaining a customer who has numerous business accounts with them. Perhaps now someone in senior management will make contact with me and not duck responsibility of getting a junior to call me to discuss further. We wait and see.
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