I've had an incident where I have bought a Gold Unshaped Uncapped 4MB line for R899 from OpenWeb, I've had this account for sometime but recently noticed my line speed has dropped from 4MB to 10kbs. I queried this with them & was told there is contention & problems with my ADSL line. I have proved that I am being shaped as I have another ISP and when changing over my line speed is perfectly fine. There isn't a problem with my line at all. On Openweb's website they advertised a package for the Gold Unshaped Uncapped saying you will have FULL SPEED ACCESS ALL DAY. After my query was sent thru, they changed their website & that package is no longer available, it has been changed within a matter of a few hours as I took a screen dump of the package offerings. I am being billed for a full speed access line but not getting what I am paying for. The CEO, Keoma has sent me an email advising he will be suspending my service from Openweb but I am paying my service and have not missed a payment. I would not recommend using Openweb as an ISP ans you don't get the service you are paying for & when querying you are told that there is a problem on your side. They blatantly to their clients.
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