I have been incorrectly debited for 2 years of levy fees and have email all the necessary documentation to customer service on 3 December 2013. Only after demanding that I receive acknowledgement and some feedback - I got a response 2 days later asking me to send them banking statements to show the amounts that where debited. You have all this information available on your system, so please don't waste my time. I have not heard back from customer service in 5 days. Please get in contact with me urgently to sort this out.
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