I have bought a Grafton everest recliner set from Newcastle bradlows Saturday 30th march 2013 it was delivered on Tuesday the 2nd april 2013 after contacting Mr botha several times to confirm delivery. The suite has loose stitching on the two seater, and has a bent mechanism, this was brought to Mr Botha attention on the 12th of april 2013 and I was informed that Bradlows is switching to a new sap system and that it could not be captured until the 16th of april. On the 17th I contacted the store and was asked to forward photos to mr Bothas phone so that the process would be sped up, Other wise he would have to come out to my house and the lounge suite. On the 19th I phoned the store and was unable to get a hold of Mr Botha, and left a message, he did not return my call. I phoned again today the23rd of april 2013 and again left a message saying that if he did not return my call I will log a complaint with Hello Peter and the furniture board of S.A and if needs be will consult with the consumer act of South African consumers. Needless to say he ignored my call once again giving me the impression that my business is not important to the J.D.G group.
this is unacceptable service.
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