Bought Defy wash mach Aug12 GameWaterfallMall.20Feb13 mach broke. Reported to Game. Tech arrived Fri 22Feb13 spring broke. Said should be able to repair Fri 1Mrch13.Spring is appr not a part commonly known to break on Defy mach. Phoned Game I was not happy mach has only 1yr repair guarnt & maybe I got a mach with a defect I was inf if I wanted to exchange I must discuss with Defy. Decided not to, seeing that I bought product from Game, they should assist me. Phoned Game 28Feb13-Cherine said she'd look into it & phone back never did. No news from techn either phoned Game Sat 2Mrch13 explained everything to Hannes esp fact that I want to exchnge (had similar prob 2006) said he'd phone back. Today 12Mrch13 techn phoned now has part phoned Hannes had 2 expln AGAIN before he remembered, I was still talking when he put the phone down in my ear! Didn't answer when I phoned back. Store Man is on leave, phoned H/Off askd to speak to a Man, Herman answ I expl situation he couldn't care said I must take it up with StoreMan! Game has return/refund policy I want a new mach with guarnt or refund on the mach & extended warrant. Hannes was unprofessional & rude. I've no mach for 3weeks & NO service from them!
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