I had a problem recieving a refund on my settled account in January 2013
After making numerous share calls, eventually I was promised my refund and apology letter and gift card
To date, no correspondence from the CEO office
My last email refers
Good day
i thank you for the refund
to date no apology letter and gift card
???
On 24 January 2013 15:54, CEO wrote:
Dear Mr Pritchard
Our telephone conversation earlier refers. As discussed, our systems are down due to an outage for the last 48 hours and therefore, we are unable to finalised your refund.
We made the necessary arrangements to transfer your funds (R500.00) immediately once our systems are online again. We will issue you with an apology letter and a gift card as a token of our regret for the inconvenience experienced.
Kind regards
Just sent them an email
Please help
thank you Sean
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