This morning after 11:00 an article was taken to the returns counter where there were 10 customers ahead of me & only three Assistants serving from a total of 6 work stations. Behind me in the queue, there was another 10 customers.
When exiting the queue tried to locate a Manager & eventually found Shahiem (not sure his name is spelt correctly) who was on a private call & had to wait before he could be addressed. He was shown the long queue & asked whether this was fair for customers to wait this long to be served. He snorted that he would see whether additional Assistants could be found.
When two additional Assistants arrived, one of the original two Assistants disappeared & soon thereafter another Assistant disappeared, leaving three Assistants to serve the remaining customers & during this time the queue had increased.
This is not the first occasion regarding service provision @ CapeGate. If the Manager on the floor does his job correctly, it would not require a customer to ask for additional Assistants to provide services. It just proves that there is a don't care attitude by these Managers & Edgars expects customers to continue to support them - what a farce!!!
0 comments