This complaint relates to my previous complaint logged regarding my perished lounge suite. I have sent 3 emails to Vanessa Varty on 11th, 16th & 23rd Sept & to date I have not received any feedback or acknowledgement to my email. Even after I was informed via Hello Peter that contact would be made with me. I contacted the Customer Service line on the 30th Sept (ref: 543281, consultant Eugene James). Eugene informed & assured me that the query will be escalated to Management & contact would be made with me within 24 hrs. I still have not received any feedback. I am very dissapointed to have discovered that this is the type of service your head office provides to customers. Please note that I will be taking this matter with the National Consumer Protection Agency.
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