Whilst Game and Makro fall under the Massmart group they are worlds apart. Ever tried to get through on the phone to Game stores? If you have well done, the next hurdle is getting someone in the department concerned to pick up the extension.
Do staff have sufficient product knowledge?
Are products located under correct bar codes and correctly priced?
Are floor staff available to assist with queries?
Are they the most competitively priced without the hassle of a price beat coupon?
Well done Makro, great giving you my little business each month.
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