I had bought several boxes of Kellogg's All-Bran and when I got home I discovered that the one box had no Best Before/expiry date information stamped on it anywhere.
I contacted Kellogg's directly but the Consumer Affairs division seemed scattered: at one stage in the exchange five weeks passed with no communication whatsoever.
Such that, a process -- which began on 5 March with my complaint -- was only concluded when registered mail, with reimbursement vouchers, arrived on 14 June.
At no point in the process of a lengthy email exchange was I ever even offered a reference number -- something I found most unprofessional.
And only when registered mail arrived was an actual person named -- Lerato Sekele -- instead of the generic, faceless "Consumer Affairs". I can only imagine that this exacerbates a culture of unaccountability.
The fact that it took over THREE MONTHS to conclude the matter is most unfortunate as it generates a whole new complaint in its own right.
0 comments