I HAD A COMPLAINT ABOUT A CERTAIN ITEM CALLED SPOKE TO CAROL MALEKA AT HEAD OFFICE ALSO DEALT WITH JACQUELINE THE MAC MANAGER IN MENLYN, SHE INFORMED ME THAT MATTER HAS BEEN DELEGATED TO MELISSA. MY DAUGHTER AND I WENT IN MELISSA ASSISTED IN BEWEEN TONS OF CLIENTS WITHOUT MAKING ME FEEL AS IF I WAS BEING NEGLECTED. WHEN SHE HAD FINISHED WITH ASSISTING WE LEFT THE STORE MY DAUGHTER HAD A LOOK ON HER FACE OF SUCH HAPPINESS THAT I HAD SEEN MAYBE ONCE OR TWICE ONLY IN HER 15 YEARS. ON OUR WAY OUT MELISSA THEN LITERALLY ROCKED THE "WORLD OF CUSTOMER SERVICE" BY ACTUALLY SAYING GOODBYE TO MY DAUGHTER BUT "BY HER ACTUAL NAME" WHO STILL DOES THIS IN RETAIL WHEN YOU ARE IN POSSIBLY ONE OF THE BUSIEST "COSMETIC BRANDS" THANK YOU MELISSA YOUR SERVICE WAS OUT OF THIS WORLD
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