On the 11th of March 2013, my wife and I bought online goods from Homechoice of which the price was quite substantial. The goods that arrived was not to our satisfaction and was returned within then allowed time-frames. The tracking slip was scanned and forwarded and the post office confirmed that Homechoice has accepted and retrieved the parcel. All banking and personal details have been forwarded to Homechoice as well. On various occasions I've inquired via email w.r.t. the refunding receiving an automated reply saying that my request has been forwarded to the relevant departments. Twice I was contacted by Homechoice sales consultants trying to do a sale and I've explained the situation to even them as to where they promised to look into the matter. Up to now all I get from them is requests to again forward the tracking slip with nothing happening after that. This is almost 5 months since the sale has been made. I have all the emails ready for scrutiny. Does it really have to take this long?
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