Chubb
Deposit paid but no service received

I have inserted the correspondence as below -

dd 26/3/13
Virna,
It is Tuesday and still no contact received from Chubb's service department. Please arrange it is done on Thursday 28th as that is now the only option remaining when Giesela will be at home. It will then be the long weekend (Easter).
If your service department cannot do the work within a reasonable time this week then please let me know and refund the deposit so I may look elsewhere for the service.

dd 24/3/13
Afternoon Mr Bremmer
I have only received this mail from you - apologies for this - will process urgently and ensure that this is done this week by the service department.

dd 24/3/13
Virna,
Tomorrow will be week since payment has been made. This lack of response has become a concern.
Please act with urgency!

dd 21/3/13
Hello Virna,
Please contact XX on 0835XX, to arrange for the services and goods, as the deposit has been made. As informed XX works during the week and access to the property can only be arranged after 17h30 or on Saturdays.

dd 19/3/13
Virna,
Please find attached the signed quotation and the proof of payment of 50% (R691.53).
You can contact XX to make arrangements.

IS THIS ACCEPTABLE?