Like so many others, I upgraded my iPad OS to version 6.1 on Monday 4th February only to find out that I was now unable to watch the end of the first cricket test. I have since visited the Umhlanga customer centre twice in an effort to get answers. The first time, they were not even aware that they had a problem and suggested that my iDrifta was faulty and promptly changed it. When this did not work I was told that they would look into the problem and get back to me. No such luck.
After my second visit two weeks ago I was told that they had an issue with using the iDrifta with the upgraded OS and that someone would either phone me with an update or they would make a blanket announcement, obviously nether of these happened. Since then, iOS 6.1.2 has been launched.
Multichoice, as a technical person, I understand that things can, and do, go wrong from time to time. As a fully paid up premier customer for more years than I care to remember, all we ask is that you let us know what is being done to fix it and what the estimated time frames are.
Your silence is deafening.
Regards,
Ross Copley
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