I paid money into my Box Office account on 2 December 2013 and realised on 7 December that it did not appear after trying to rent a movie. I phoned Multichoice, and after having been forced to hold on for more than 20 minutes due to "high call volumes" it appeared that my account wasn't credited because of the last digit of my account not having been entered when I made the payment.
I immediately send Multichoice accounts department an email attaching the proof of payment and explaining the error. They responded by email on 7 December stating that they would attend to the issued within 24 hours. On 11 December I again sent them an email querying progress to which they again did not respond. on 13 December I tried to phoned them but put the phone down having had to hold on for 13 minutes again due to "high call volumes". Is this perhaps because of their poor customer service and also not having a dedicated line for account queries!!??
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