I have extra view in a holiday home. When I called to reactivate the service on 1st Nov I was shocked to hear that the service had not been disconnected for 6 weeks and I had been charged on a daily basis.
At the beginning of Nov, I asked for the call retrieval to be done for my request to disconnect and also for my statements to be emailed monthly. I have called subsequently and have not had a response. I have still never received a monthly statement so that I can verify the debit order even though I have requested it on numerous occasions. The refund still has not been passed. I cannot log onto the website because everytime I do to access my account I get the same message that I need to change my password. Even the supervisor could not assist me in accessing my account via the internet and suggested I email support. When I have seen the account it is extremely ambiguous. It is also extremely poor customer service that one has to call in ON THE DAY that you want the extra view connected and then call in again to disconnect.
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