Multichoice
You should've replied "we don't want to help"

The contents of your reply is obvious that you did not listen to the telephonic recording as we performed the above step. I am paying for services and functions that I cannot access, and despite me never having had paid my account late or having had been disconnected for non payment; your offices cannot assist me. Instead, you keep me on the phone unnecessarily long (at my cost) and or you reply my complaint by advising me to redo steps that were confirmed to have failed. Kindly take note that I did again retry and still, most channels show a black screen. Why are you apologizing for causing me inconvenience when you haven't bothered listening to the said recoding