I have a premium subscription with a secondary decoder connected, both are fully paid up on a yearly subscription. My Account was last paid on 23 October 2012 to 23 October 2013. In August 2013 I got disconnected. I get told my account was changed to a monthly account (I had nothing to do with this change), now I'm due a monthly payment as well as a reconnection fee. After many calls over the last 3 weeks this is being escalated every time, spoke to several supervisors and managers, all I get told, "it's being escalated" (seems to be the flavour of the day) still no end to the. I now get disconnected on weekly basis and need to call in and put on hold for ages on end to get reconnected, on 1 occasion I was holding for almost 35 min before I got to speak to someone who I could barely understand as they rattled away not bothering with what I was telling him. Service is extremely lacking, ignorant staff seems to be the norm, returning calls or promised feedback never happens, shame on you.
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