On 10 June 2013 I sent an email to dccconfirmation@multichoice, asking for my decoder care contract to be cancelled. A rep did phone me as I was walking into a meeting, on the 11th. I asked the rep to phone me back in approx. 30 minutes. No one called back. I sent a follow-up email on the 20th, with the form letter response. Case number 3596526. Now I am yet again billed for decoder care contract which I do not want, because I do not need it anymore after having fixed my decoder myself, after Multichoice refused to help me. I would just like to know if my service will be suspended if I refuse to pay the insurance premium, because it will mean I do not pay my bill in full. It is totally unacceptable that no one bothered to contact me, after NUMEROUS emails. What are you going to do to make me a satisfied and happy customer, Multichoice? Or do you prefer unhappy customers? If I do not receive a satisfactory response to this complaint, I will take the matter to the consumer ombudsman, as well as the insurance ombudsman.
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