We own properties that we collect rental from and moved overseas in 2012. We signed over mandates to Natalie Rodriguez trading as Proprent (or Proprent SA) in the Berea/Durban region. The service we have received is absolutely atrocious and the don't care attitude from the principal is appalling. To list a few issues:
1. Inability to return emails, calls or messages
2. Not paying over landlords rental income.
3. Eventually some funds are paid over but over 3-4 months late. Even though tenants are paying on time on the 1st of the month
4. Inability to manage electricity recoveries
5. Landlords funds are treated as a personal credit facility and payments only made if you are lucky!
The list of issues continues and unfortunately there is not enough space to list everything. However i have lodged complaint with Estate Agencies Affairs Board and have proceeded with civil action. Link to EAAB complaint:
[URL Removed]
PLEASE STAY AWAY AND DO NOT GET TRAPPED BY THIS ARTIST.
When i first signed up, I checked HelloPeter - unfortunately the complaints were listed under Proprentors and therefore i missed the negative reviews
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