I purchased a property in October 2011 (which is when registration took place). I received my first bill in July 2012 for the period October 2011 to June 2012. During this period or specifically in April 2012 the water meter was replaced as it was faulty/ was leaking. At the time of being replaced I spoke to the technician asking if my account would be adjusted accordingly since it was leaking for more than a week before the problem was resolved and water was gushing from the mains for all of this time. He advised they are aware and would do so. When the bill arrived it was for a horrendous amount and upon further investigation it was clear that the spike in the bill occured in April which was when the water meter was replaced. Now I have logged complaints telephonically in person, via email since July last year and to date I have had no response. Each time I log a fault it takes 3 months for them to respond and when they do it is simply that the billing is correct yet when I call in and go to the head office I am told it is clear as day the billing is incorrect. I need to know what further action can be taken to get my account rectified
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