I recently re-registered as a recipient of a social grant which, previously had been paid, monthly, into my bank account. I am now told I must phone 0800 60 01 60 EVERY month to tell them to transfer it to my bank account.
This morning, after losing 30 minutes airtime, I still could not reach anyone. This is a hopeless situation and SASSA should be ashamed of the way this has been organised. Surely one can make a permanent arrangement for a transfer. I cannot waste probably 60 minutes airtime every month! Also, when I re-registered, I was told that when I was given the new card (for a bank no-one has ever heard of) I would have to enter a pin. The man refused to do that for me and told me to enter my own pin when I used the card. I now read that this is not acceptable. Will SASSA please get their act together. Cathy
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